Free shipping & returns

Is delivery really free?

Yes, with us you benefit from free shipping with no minimum order and no exceptions.

How long does the delivery take?

On average, delivery takes about 2 weeks. You will receive a shipping confirmation from us with a tracking link as soon as we have shipped your order.
If, exceptionally, your order has still not been delivered after 45 days, you are welcome to contact us for a full refund.

How can I check the status of my order?

You will receive a shipping confirmation with a tracking link from us as soon as we have shipped your order. With this link, you can track your package at any time.

Alternatively, you can find the linked tracking number on your personal order confirmation page ; you can call it up at any time from the order confirmation email.

Can I return items?

Naturally! If you are not satisfied with one of our items, you can send it back within 14 days after receiving the goods. For this, we need the goods unused in the original packaging as well as the provided accessories.

Contact us to start the returns process. Unless it is a guarantee case, the shipping costs for the return are at your expense.

Do you still have questions?

Simply get in touch using our contact form or send us an email at info@loop-nation.ch.